The QUEST Cycle
The results of customer feedback, and internal and external audits, are analyzed by the Quality Assurance Group. If required, new standards are put in place.
These standards include:
- Training needs
- Upgrades to technology systems
- Review of service partners
The QUEST Quality Management Program's approach to standardizing quality systems and procedures through ISO principles, and leveraging Crown's wholly-owned, global network is what makes QUEST unique. Not only is this strategy a valid quality solution, but ultimately the only choice in Crown's pursuit of 100% customer satisfaction.