Issue 1 2012 > Technology News: Excellence in Innovation
Technology News: Excellence in Innovation
Crown revolutionizes residential home survey process with RITA iPAD System
In its continuing effort to apply the most modern technology to enhance Crown's current operations, the iPad2 and Crown's unique survey software application are now being utilized as the tool of choice for the company's residential home survey process. In collaboration with Bamboo Technologies, a technology solutions provider, Crown created the Realtime Interactive Transfer Assistant (RITA) iPad survey tool that enables ease and speed for home surveys of clients' personal effects, special requirements and proposal process. Crown's consultants are now able to take more accurate inventory for customers and download information in a shorter time. RITA showcases Crown's commitment to invest in its technology, operations and level of service delivery.
The man behind this innovative move is Crown's Group Vice President of Information Technology (IT), Chris Davis-Pipe who has over 14 years of experience working for Crown. With his global team, Chris manages all aspects of Crown's information technology, supporting Technology News: Excellence in Innovation Crown revolutionizes residential home survey process with RITA iPAD System over 5,000 employees in almost 60 countries, across Crown's five business divisions.
He said, "With RITA, we've been able to revolutionize the home survey process and create real business efficiency and value to our customers and Crown. It sets us far apart from our competitors."
"There are many key benefits for our customers." Chris continues, "For example, detailed inventory can be reviewed and provided on-site to ensure precision; images and measurements are captured for items requiring tailormade crating or special care; relocation processes are presented graphically to provide reassurance and peace of mind; on-line "mapping" technology assists with potential access issues at destination; audio feature records specific customers' needs and Crown's commitments; accurate calculation of volume and weight is provided instantly to keep within policy allowances. The bottom-line is, the tool has transformed the way in which the industry operates. The benefits to our customers are tremendous. We are proud to have been the very first, and the only company in the industry to date, to take advantage of available new technologies such as the iPad2 to better serve our customers."
Crown operates from 250 locations around the world. Almost all of the branches are now utilizing RITA for residential in-home surveys. Chris concluded, "The success of this innovation and its implementation is credited to the IT team, trainers, marketing and communications and all other staff involved in making it happen. Our focus is always on giving our customers the best possible experience when working with Crown."