Issue 1 2012 > Crown's QUEST for Excellence
Crown's QUEST for Excellence
The QUEST Employee Pin Award recognizes Crown's employees who have proven to go above and beyond the call of duty in their effort to provide the highest quality service. The award supports one of Crown's important core values and mission, "delighting our customers." Seven employees recently received this key recognition:
See what the clients who nominated these employees said about them
International transportation specialist at Crown Washington, USA
"From the beginning, Daisy always did her best to make things easy for us, and she succeeded. She kept us perfectly informed of the various steps of our move, and constantly looked for solutions to the problems that surfaced, keeping in mind our peace of mind and satisfaction. For example, she opened her office on a Saturday during the 4th of July (a major US holiday) weekend to meet us there and let us add two late items to our air shipment. She always walked the extra mile to make things easier for us, and if we considered this move a good one, it is in good part thanks to Daisy. I wanted to let you know my satisfaction and gratitude to her."
Receptionist/accounts payable clerk at Crown Johannesburg, South Africa
"I have never in all my years of experience in this moving world, ever spoken to someone more helpful, sympathetic, professional, kind, reassuring and very encouraging. Maria told me Crown was definitely the right place to be and that she was so sure Crown would not let me down. EVERY time I spoke to her, which was often, she was kind and compassionate - she knew the whole story! I always felt that she was extra special and always went the extra mile. She even answered her phone (transferred to her by your after hours call center) on a public holiday. When I apologized for phoning her at home, she was kind, reassuring and absolutely wonderful. Maria is a credit to you and Crown."
Operations manager/customer services at Crown Durban, South Africa
"Ronnie received a call from my client at 6.a.m. in the morning. My client was looking for the driver and Ronnie never flinched. He was polite, professional, caring and efficient – please pass along my gratitude and my complete admiration of his service to his supervisor in Durban. Ronnie even called me on my mobile late in the evening to tell me that the client was eventually happy and all had gone according to plan! He went quite beyond the call of duty."
Senior international transportation specialist at Crown Chicago, USA
"Among the many things Ms. White did exceptionally well, she kept us well informed. And as a result of her superb level of anticipation, communication, alignment and professionalism, our large number of highly fragile pieces were packed, carried, shipped, received, unpacked and reassembled virtually without a single accident or bit of damage. Our sincerest congratulations to all of you who are part of creating a team and process of such high quality and success." The client's company also added, "I would like to add my appreciation of Jennifer's excellent customer service and the attention that everyone at Crown gave to making the move successful. I will certainly recommend that all of our employees use Crown for future executive moves."
Destination services manager at Crown GMS Mumbai, India
"I wanted to take this opportunity to pass on my feedback from our experience with Crown Relocations moving from London to Mumbai. I have only very positive things to say about your company, and, in particular, the absolute first-class treatment and management under Nishat Inamdar's watch. It is not very often that I make the decision to write offering positive feedback versus negative feedback, so I hope that this, in itself, will indicate the level of our satisfaction with Crown and with Nishat.
"Nishat has been a shining star and an individual that has taken her responsibilities as seriously as one could possibly do. She understands the professional needs and requirements of all stakeholders and manages these with the greatest of ease and confidence. This is something that is very lacking in many markets. Nishat has never compromised her professional integrity to achieve success but at the same time has been able to facilitate success by engineering flexibility amongst others (to get things done)."
Branch manager at Crown Chennai, India
"I am greatly impressed by your team's commitment under your leadership. The care, commitment and supervision you had rendered during your maternity leave is highly appreciated. I will be glad to recommend Crown to my friends."
Another client commented, "Kavitha was exceptional and instrumental in my entire moving process. She guided and helped me throughout the whole process. She was very responsive and paid attention to every detail I communicated. She knew my situation so well and went beyond the call of duty to achieve what I called the 'impossible'. The entire process was planned so immaculately that I have cleared my goods through customs, settled my dues and, most importantly, received my passport ahead of time and all in one day. Throughout the move, I did not have the necessity to follow up on a single thing. As a fellow service industry professional, I believe exemplary customer service is the only way to differentiate between intense competitors. People like her give you that extra edge."
Assistant operations manager at Crown Johannesburg, South Africa
"WHAT A WONDERFUL man. I cannot actually begin to explain how much he has impressed me. In less than 10 minutes after we first spoke, I had been copied on an email that Abdul had sent to, what seemed like hundreds of moving agents, requesting help with this load. He called me back, instead of me having to phone to follow-up, telling me he had some positive feedback. He kept me informed and took my worry away. He went way beyond the call of duty in the name of Crown. It's people like Abdul who make Crown such a pleasure to work with."
For a list of past QUEST award recipients, visit www.crownrelo.com/quest